Frequently Asked Questions

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Frequently Asked Questions *

  • Yes. Kenny’s Canine is fully insured & bonded to provide professional pet care services.

  • Start by submitting the contact form on our website. This helps us learn more about your dog, your schedule, and the type of services you’re looking for.

    Once we review your inquiry:

    1. We’ll reach out to confirm availability

    2. You’ll receive access to our client portal to complete your profile

    3. We’ll schedule a meet & greet or trial session (required for all new clients)

    We require a meet & greet prior to starting services to ensure the right fit for your dog, your home, and our care standards.

  • Yes. We specialize in structured exercise and enrichment, especially for active breeds and apartment dogs needing more than a quick potty break.

  • Clients may provide a lockbox, key, garage code, or smart lock access.

  • We use Time To Pet, a secure pet care management app, to keep everything organized and transparent.

    Through the app, you can:

    • Update your pet’s care instructions
    • Approve and manage appointments
    • Receive visit reports with photos and notes
    • Store vaccination records
    • Message us directly
    • View invoices and make secure payments

    Using Time To Pet ensures clear communication, accurate scheduling, and a professional client experience from start to finish.

  • Yes. We focus on one-on-one care unless dogs are from the same household.

  • Yes. Recurring weekly clients receive priority scheduling.

  • Yes, with clear written instructions.

  • Yes. Overnight care includes evening routine, morning care, and structured daytime exercise.

  • No. We may leave for scheduled walks or appointments, but ensure pets are not left alone for extended periods.